{"id":251,"date":"2026-01-13T07:40:12","date_gmt":"2026-01-13T07:40:12","guid":{"rendered":"https:\/\/urbanfoods.in\/?page_id=251"},"modified":"2026-01-13T07:44:30","modified_gmt":"2026-01-13T07:44:30","slug":"shipping-delivery-returns","status":"publish","type":"page","link":"https:\/\/urbanfoods.in\/index.php\/shipping-delivery-returns\/","title":{"rendered":"Shipping, Delivery &amp; Returns"},"content":{"rendered":"\n<p>At <strong>Urban Foods<\/strong>, we are committed to bringing the freshest Himalayan and Middle Eastern treasures to your doorstep with speed and care.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. Delivery Timelines<\/strong><\/h3>\n\n\n\n<p>We take pride in our hyper-local delivery network and express national shipping:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Kashmir Valley:<\/strong> Same Day Delivery for orders placed before 12:00 PM.<\/li>\n\n\n\n<li><strong>Jammu:<\/strong> Guaranteed 2-Day Delivery.<\/li>\n\n\n\n<li><strong>Rest of India:<\/strong> Express shipping via our logistics partners, typically arriving within <strong>3 to 5 business days<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Shipping Charges<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Local (J&amp;K):<\/strong> Nominal flat rate or free for orders above a certain value.<\/li>\n\n\n\n<li><strong>National:<\/strong> Calculated at checkout based on the weight of your order and your pincode.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Order Tracking<\/strong><\/h3>\n\n\n\n<p>Once your order is dispatched from our facility at <strong>25, Ratnipora Shopian<\/strong>, you will receive a tracking link via SMS and email to monitor your package in real-time.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Returns &amp; Exchanges Policy<\/strong><\/h2>\n\n\n\n<p>Because we deal in perishable food items (nuts, dates, and pickles), our policy is designed to ensure maximum hygiene and food safety for all customers.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. All Sales are Final<\/strong><\/h3>\n\n\n\n<p>To maintain strict health standards, we <strong>do not accept returns or exchanges<\/strong> once a product has been delivered, except in cases of damage or error on our part.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Damaged or Incorrect Items<\/strong><\/h3>\n\n\n\n<p>Your satisfaction is our priority. If your order arrives damaged, tampered with, or if you received the wrong item:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Reporting Window:<\/strong> Please notify us within <strong>24 hours<\/strong> of delivery.<\/li>\n\n\n\n<li><strong>Evidence Required:<\/strong> We require a clear photo or a short unboxing video showing the issue.<\/li>\n\n\n\n<li><strong>Resolution:<\/strong> Once verified, we will arrange for a <strong>free replacement<\/strong> or a full refund at no extra cost to you.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Cancellation Policy<\/strong><\/h3>\n\n\n\n<p>Orders can only be cancelled within <strong>3 hours<\/strong> of placement. Once an order has been processed for dispatch, it cannot be cancelled.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>How to Contact Us for Support<\/strong><\/h3>\n\n\n\n<p>If you have any issues with your delivery, our team is ready to help:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>WhatsApp\/Call:<\/strong> +91 7006534237<\/li>\n\n\n\n<li><strong>Email:<\/strong> info@urbanfoods.in<\/li>\n\n\n\n<li><strong>Visit Us:<\/strong> 25, Ratnipora Shopian, Jammu &amp; Kashmir (192303)<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>At Urban Foods, we are committed to bringing the freshest Himalayan and Middle Eastern treasures to your doorstep with speed and care. 1. Delivery Timelines We take pride in our hyper-local delivery network and express national shipping: 2. Shipping Charges 3. Order Tracking Once your order is dispatched from our facility at 25, Ratnipora Shopian, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":254,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-251","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/urbanfoods.in\/index.php\/wp-json\/wp\/v2\/pages\/251","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/urbanfoods.in\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/urbanfoods.in\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/urbanfoods.in\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/urbanfoods.in\/index.php\/wp-json\/wp\/v2\/comments?post=251"}],"version-history":[{"count":2,"href":"https:\/\/urbanfoods.in\/index.php\/wp-json\/wp\/v2\/pages\/251\/revisions"}],"predecessor-version":[{"id":255,"href":"https:\/\/urbanfoods.in\/index.php\/wp-json\/wp\/v2\/pages\/251\/revisions\/255"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/urbanfoods.in\/index.php\/wp-json\/wp\/v2\/media\/254"}],"wp:attachment":[{"href":"https:\/\/urbanfoods.in\/index.php\/wp-json\/wp\/v2\/media?parent=251"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}