Privacy Policy

Effective Date: January 1, 2026

At Urban Foods, we respect your privacy and are committed to protecting the personal information you share with us. This policy outlines how we collect, use, and safeguard your data when you visit our store or make a purchase.

1. Information We Collect

When you interact with Urban Foods, we collect the following information to provide a seamless shopping experience:

  • Personal Details: Name, email address, phone number, and shipping/billing address.
  • Payment Information: Processed securely through our payment gateways (we do not store your credit/debit card details on our servers).
  • Order History: Details of the Kashmiri nuts, dates, and spices you have purchased.
  • Technical Data: IP address, browser type, and cookies to improve website functionality.

2. How We Use Your Information

We use your data for the following purposes:

  • Order Fulfillment: To process transactions and deliver your orders (Same-day in Kashmir, 2-day in Jammu, and 3-5 days pan-India).
  • Customer Support: To respond to your queries or handle return/exchange requests within our 24-hour claim window.
  • Updates: To send order tracking details or occasional newsletters about new harvests (only if you opt-in).

3. Sharing of Information

We do not sell your personal data. We only share information with trusted third parties necessary for our operations:

  • Logistics Partners: To ensure your Himalayan treasures reach your doorstep.
  • Payment Processors: To facilitate secure online transactions.
  • Legal Compliance: Only if required by Indian law or to protect our rights.

4. Data Security

We implement industry-standard security measures to protect your information. However, please note that no method of transmission over the internet is 100% secure. By using our site, you acknowledge this risk.

5. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request corrections to any inaccurate information.
  • Opt-out of marketing communications at any time by clicking “Unsubscribe” or contacting us.

6. Cookies

Our website uses cookies to enhance your browsing experience, such as remembering items in your cart. You can choose to disable cookies through your browser settings, though some features of the site may not function properly.

7. Contact Us

For any questions regarding this Privacy Policy or your data, please reach out to us:

Address: Ratnipora Shopian Jammu and Kashmir, India -192303

Email: info@urbanfoods.in

WhatsApp: +91 7006534237