At Urban Foods, we are committed to bringing the freshest Himalayan and Middle Eastern treasures to your doorstep with speed and care.
1. Delivery Timelines
We take pride in our hyper-local delivery network and express national shipping:
- Kashmir Valley: Same Day Delivery for orders placed before 12:00 PM.
- Jammu: Guaranteed 2-Day Delivery.
- Rest of India: Express shipping via our logistics partners, typically arriving within 3 to 5 business days.
2. Shipping Charges
- Local (J&K): Nominal flat rate or free for orders above a certain value.
- National: Calculated at checkout based on the weight of your order and your pincode.
3. Order Tracking
Once your order is dispatched from our facility at 25, Ratnipora Shopian, you will receive a tracking link via SMS and email to monitor your package in real-time.
Returns & Exchanges Policy
Because we deal in perishable food items (nuts, dates, and pickles), our policy is designed to ensure maximum hygiene and food safety for all customers.
1. All Sales are Final
To maintain strict health standards, we do not accept returns or exchanges once a product has been delivered, except in cases of damage or error on our part.
2. Damaged or Incorrect Items
Your satisfaction is our priority. If your order arrives damaged, tampered with, or if you received the wrong item:
- Reporting Window: Please notify us within 24 hours of delivery.
- Evidence Required: We require a clear photo or a short unboxing video showing the issue.
- Resolution: Once verified, we will arrange for a free replacement or a full refund at no extra cost to you.
3. Cancellation Policy
Orders can only be cancelled within 3 hours of placement. Once an order has been processed for dispatch, it cannot be cancelled.
How to Contact Us for Support
If you have any issues with your delivery, our team is ready to help:
- WhatsApp/Call: +91 7006534237
- Email: info@urbanfoods.in
- Visit Us: 25, Ratnipora Shopian, Jammu & Kashmir (192303)